Return Policy

All sales are final. Due to the size, weight, and shipping cost of our solar equipment, we do not accept returns or offer refunds on items that arrive in good working condition. Please review product specifications and compatibility carefully before purchasing, or contact us at info@myownwatts.com with any questions prior to placing your order.

Damages and Issues

Please inspect your order carefully at the time of delivery. If an item arrives defective, damaged, or if you receive the wrong item, take photos of the damaged item, its packaging, and any visible shipping damage before signing for or accepting delivery if possible, and contact us immediately at info@myownwatts.com.

To process your claim, we'll need:

• Photos of the damaged item and packaging
• Your order number and proof of purchase
• A description of the issue

Once we've reviewed your claim, we'll let you know if it's approved and outline the next steps, which may include a replacement or refund. Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your claim was approved and you haven't received your refund or replacement, please contact us at info@myownwatts.com.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Last updated: September 2, 2026