Shipping Policy

Domestic Shipping (United States)

Standard Parcel Items: Smaller items are shipped via standard parcel carriers (which may include FedEx, DHL, or other carriers depending on the product and supplier). Orders are typically processed and shipped within 1–3 business days of purchase. Estimated delivery times are 5–8 business days from the date of shipment, depending on your location and the product ordered.

Freight-Shipped Items (Solar Kits, Panels, and Ground Mounts) Due to the size and weight of solar panels and certain mounting equipment, these items ship via freight carrier rather than standard parcel service. Freight shipments typically take longer to arrive: please allow approximately 8–10 business days from the date of shipment, though actual delivery times may vary based on your location, the carrier, and freight scheduling.

Freight deliveries for panels, ground mounts, and similar items require a scheduled delivery appointment. After your order ships, the freight carrier will contact you directly (typically by phone) to arrange a delivery window. You will need to:

• Respond promptly to the carrier's scheduling calls or messages.
• Be available at the agreed delivery time, or promptly reschedule if you're unable to make it.
• Ensure someone is present to receive and sign for the delivery, as freight carriers generally will not leave these items unattended.

Delays in scheduling or responding to the carrier will delay your delivery. OwnWatts is not responsible for delays caused by a customer's unresponsiveness or unavailability during the freight delivery scheduling process.

Please note that shipping times and carrier availability vary by product and supplier. We work with multiple fulfillment partners and freight carriers, and the specific carrier used depends on which product(s) you order. You will receive a tracking number via email once your order has shipped.

General Notes

• Shipping times are estimates and are not guaranteed. Delays may occur due to high order volume, carrier disruptions, weather, freight appointment scheduling, or other circumstances beyond our control.
• We are not responsible for delays caused by third-party carriers, customs agencies, or a customer's delay in scheduling or being available for a required freight delivery appointment.
• Business days exclude weekends and federal holidays.
• If you have questions about the shipping status of your order, please contact us at info@myownwatts.com.

Last updated: September 2, 2026